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product-related
If our question is not in the list below, please leave us a message and we will help you in time
Is it compatible with Google phones and how to connect?
Wireless connection is not possible due to Google protocol.However, it is recommended that you use a Google adapter to connect the projector to your phone via HDMI cable.
Can I download other apps besides Netflix, Youtube, and Prime Video?
You can open Browser or APP STORE on the homepage to search and add the application you want.
How do I update the firmware?
When a new version is detected you will be asked to reboot and update.
Why is there only sound but no image when connecting an extra device?
Because the copyright of some videos is only allowed to be played on mobile phones/laptops/computers, and projectors are not allowed.
How can I do if the remote is unresponsive?
1:Make sure the batteries are installed correctly and the power is enough.
2:Please make sure the IR receiver is not covered.
Why does the projector is shut off during playing?
1:Make sure the power plug is working and firmly fitted into the outlet.
2:If the LED indicator on the projector is light up, but the fan doesn't work, please contact VOPLLS team for assistance.
3:Overheat on the projector will activate built-in power-off protection panel. Restart the projector when it gets cooler.
4:Please check if you set up the shutdown time.
What if the sound comes from the mobile phone or computerinstead of projector?
1:Phone: Tum on Bluetooth on your phone.
2:Computer: Enter settings of computer, select “high Definition Audio Device” or “thename of your HDMl adapter" for Audio.
Does the VOPLLS projector have good sound quality? Does it support Dolby Atmos?
Yes,The VOPLLS video projector has built-in hi-fi stereo speakers and supports Dolby Audio, which provides detailed, stereo and stunning surround sound effects.
Frequently Asked Question
Payment and transport
If our question is not in the list below, please leave us a message and we will help you in time
What payment methods do you have?
We accept credit and debit cards with VISA, MasterCard logo, and PayPal
How many days can I receive my product?
If you are in the United States or the United Kingdom, Germany, France, Spain, Italy, the United Arab Emirates, Saudi Arabia, it is usually within 3-5 days. We have warehouses in the above regions. If you are not in the above regions, it will take 5-12 working days because we need to ship from the Chinese factory.
Can I buy it on Amazon or Tiktok shop?
Of course, we have stores on Amazon and TIKTOK. Where to buy depends entirely on your habits and does not affect after-sales treatment. But sometimes the promotions on different platforms will be different. This is entirely determined by different platforms and policies. You can buy from the most favorable channel.
Frequently Asked Question
After-sales related issues
If our question is not in the list below, please leave us a message and we will help you in time
Do you have a return or exchange service?
Yes, we provide 30-day return and exchange service. Of course, this must be in the case of intact appearance. If it is intentionally damaged, it cannot be returned or exchanged. Please understand.Please refer to our Refund Policy for details.
What is the contact information of your after-sales customer service?
1：You can send your questions to this email address and leave your WhatsApp ID, and we will contact you soon.Email:vopllsofficial@gmail.com
2: If you purchased from Amazon, please contact: voplls@vskingtech.com (North America); voplls-eu@vskingtech.com (Europe)
3: If you purchased it on the Voplls tiktok shop, please contact us at Sales@autrong.cn
Where can I find the product manual?
Usually we will put the paper version of the product manual into the packaging box together with the product. If you do not find the product manual after receiving the product, don't worry. You can visit this page and find the corresponding model to query and download the electronic version of the product.